Course description

This comprehensive online course — adapted from Medical Virtual Assistance: A Comprehensive Career Guide for Medical & Healthcare Professionals — trains you to become a confident, compliant, and job-ready Medical Virtual Assistant (MVA). Combining clinical support, administrative operations, billing and coding, EMR mastery, telehealth logistics, and business skills, the course is built for professionals, career-changers, and health systems leaders who want practical, measurable skills for remote healthcare work.

Over modular units, you’ll learn how to manage patient communications and portals, perform medical scribing and charting, navigate ICD-10/CPT basics, submit and follow up claims, complete prior authorizations, run remote monitoring workflows, secure patient data, and design efficient virtual care operations. Each module includes learning objectives, real-world simulations, downloadable templates (scripts, checklists, intake forms), quizzes, and a capstone project to demonstrate competency.

Hands-on, scenario-based learning makes this course suitable for:

• Aspiring MVAs and allied health professionals

• Clinicians exploring remote work or delegation

• Practice managers and telehealth program leads

• Educators building MVA curricula

• Entrepreneurs and freelancers launching remote healthcare services

By the end, you’ll have a professional portfolio, ready-to-use SOPs, and the practical know-how to deliver safe, ethical, and efficient virtual healthcare support.

What will i learn?

• Define the roles, scope, and ethical boundaries of a Medical Virtual Assistant and distinguish MVA tasks from clinician responsibilities.
• Apply HIPAA/GDPR-inspired privacy practices and secure remote-work procedures to protect patient data.
• Execute professional patient communications via phone, email and patient portals, using triage scripts and escalation protocols.
• Build and manage appointment schedules, reduce no-shows using reminder strategies, and create scheduling templates for different visit types.
• Produce accurate clinical documentation (SOAP notes) and perform medical scribing aligned to chart quality standards.
• Navigate an EMR interface: create templates, enter structured data, manage messaging, and run basic reports.
• Identify appropriate ICD-10 and CPT codes for common encounters and prepare clean claims for submission.
• Perform insurance eligibility checks, submit prior authorizations, and track authorizations through payer portals.
• Analyse common claim denials, prepare appeals, and implement corrective workflows that reduce denial rates.
• Configure telehealth visits and support remote patient monitoring workflows, including enrolment and escalation.
• Use basic automation and productivity tools (email templates, macros, RPA candidates) safely without exposing PHI.
• Map and redesign practice workflows, define VA KPIs (e.g., turnaround time, claim acceptance rate), and present performance dashboards.
• Develop a professional portfolio with templates, SOPs, and case studies suitable for job applications or client proposals.
• Draft service agreements, SLAs, and pricing models for freelance or managed-service VA offerings.
• Complete a capstone project that demonstrates end-to-end VA service delivery for a clinical scenario, with measurable outcomes and a validated improvement plan.

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