Effective Date: 20/08/2025
Website: www.doctorsexplain.net
Owner: Doctors Explain Digital Health Co. Ltd.
CEO & Founder: Dr. Levi Cheruo Cheptora

1. Introduction

Doctors Explain Digital Health Co. Ltd. (“Doctors Explain,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website, mobile applications, online courses, mentorship programs, and digital health services.

By accessing or using our platforms, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information:

• Name, email address, phone number, location, and account details when you register or sign up for our services.

b. Health-Related Information (when applicable):

• Information shared during telemedicine consultations, symptom checkers, wellness assessments, or health education tools.

c. Payment Information:

• Billing details and payment methods for subscriptions, courses, or digital products.

d. Technical Information:

• Device type, browser type, IP address, and usage data to improve user experience and platform security.

3. How We Use Your Information

We use your information to:

• Provide and personalize our services (e.g., courses, mentorship, telemedicine).
• Process payments and issue receipts.
• Improve platform functionality and user experience.
• Communicate updates, news, or promotional offers (with your consent).
• Conduct research, analytics, and impact reporting (using anonymized or aggregated data).
• Comply with legal and regulatory requirements.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information only with:

• Healthcare professionals (when you use our telemedicine or coaching services).
• Service providers (for secure payments, data hosting, and analytics).
• Regulatory authorities when required by law.
• Partners (NGOs, universities, or hospitals) but only with your prior consent and in anonymized form.

5. Data Storage & Security

• Your data is stored securely on encrypted servers.
• We apply technical, administrative, and physical safeguards to prevent unauthorized access.
• Health-related data is handled with strict confidentiality in line with medical ethics and applicable laws (including Kenya Data Protection Act 2019 and GDPR standards).

6. Your Rights

You have the right to:

• Access and request a copy of your data.
• Request corrections or updates to inaccurate information.
• Withdraw consent for data processing.
• Request deletion of your personal information, subject to legal obligations.

7. Cookies & Tracking

Our website may use cookies and similar technologies to improve functionality and enhance user experience. You can manage or disable cookies in your browser settings.

8. Children’s Privacy

Our services are not directed to children under 18 without parental consent. We do not knowingly collect personal information from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, services, or legal requirements. The updated version will always be available on our website with a new effective date.

10. Contact Us

For privacy-related questions, data access requests, or concerns, contact us:

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